CORONAVIRUS 2019 : UPDATES
Although traveling is a passion of ours, our main priority will always remain the safety of our travelers. Because we want you to stay updated along the way and be able to take informed decisions, we've added an update page that will be available to you 24/7.
On this page, you will get the latest update, if a trip you're booked on was to get canceled.
In the event that your trip gets canceled, you will first be notified via email with the available options. Then, based on your decision, TSG will help you accordingly. Our goal will always be to offer the best available options to our travelers. That is why we will continue to advocate on your behalf daily with our providers.
We want you to know that we are here for you during this pandemic. Please note that if you choose to cancel your booking at any time, your initial terms and conditions will apply as they were agreed to at the time of booking.
Please understand and take note that if you cancel prior to our providers decision of canceling, this will be considered as a cancelation on your own will. Therefore, no future offers will apply to you. We will also not be able to apply any retroactive offers as you canceled before any official decision was made.
**ALL TSG 2020 TRIPS SUSPENDED**
All cancellations will receive a 100% future TSG trip credit and may be applied to any of TSG's trip and up to December 2021.
Please note that refunds will not be granted if a trip is being rescheduled.
If you have purchased trip insurance, please contact your carrier directly to change to the new dates. You may also file a claim online or on the phone with your company.
As we proceed with our 2021 trips and COVID-19 evolves daily, to avoid potential travel disruption including & not limited to travel tours, flights, accommodations, transportation, TSG made the decision to make travel insurance mandatory as of July 15th 2020.
To protect our travelers and continue to advocate for everyone's safety, we believe it was necessary to implement COVID-19 safety measurements. As of August 1st 2020, please take note that for all international trips, a COVID-19 test will be required for all travelers.
In the event of an interruption or provider's denial for a refund, a credit may be offered*. If not, you will be able to file a claim with your insurance company.
As this is an unprecedented situation, involving numerous health authorities and travel vendors, we respectfully ask for your patience as we get updates on each trip. We will post information on this page as it becomes available.
Also, we've attached important links for you to be able to take decisions.
Travel Sistas Global